The service that I receive is customer service oriented, clean, thorough and friendly. All of the above answers in this survey indicates how satisfied I am. Staff were courteous, respectful and professional in their performance. They seemed knowledgeable about the needs of my vehicle They seemed knowledgeable about the needs of my vehicle without being overly persuasive about presenting new equipment items.
I have visited this site before and received the same level of service. Madelyn j. I had a marine veteran help and he understood the stress my family has been under, as we are a military family. They were so fas They were so fast and efficient, and knew I had twin babies in the car that were getting fussy. Also, the coupons or military discount make it affordable.
Thank you so much. I love that I was given recommendations of what to have done on my car, but not an ounce of pressure to do it right then and the I love that I was given recommendations of what to have done on my car, but not an ounce of pressure to do it right then and there. They just informed me on what they suggested and why and then left it totally up to me. That is probably the thing I love most about Valvoline is the honesty. You guys are awesome thank you!
Always a great experience at the pico location. S Wilson. I was satisfied I can definitely get a cheaper service somewhere else. Air filter needed replacement for I can get a fram filter for Having my own service business I realize you have to make a profit but the mark up on filters is a bit high. The young man that handled the process. It felt as if I were in the pits at nascar.
It was very quick they got me in and out all while provideding friendly and quality It was very quick they got me in and out all while provideding friendly and quality service. San Clemente Surf Dude. Pricing was too high for a simple oil change. Did not include tire tread check. Recommendations for tire rotation given based on Recommendations for tire rotation given based on car model and mileage instead of my specific vehicleForgot to reset oil change warning light.
Chevy Volt I dealt with 3 different men during the visit and all were clean, helpful, intelligent and respectful. Andrea A B. It was fast and efficient, I think the price for the service was fair. Reliable and quality work. What more could someone ask for. They where very fast, professional, and thorough! Highly recommend it to my friends, neighbors and guests. Caren W. I like the convenience of this location. There was a steady crew working there that I got to know and trust and they knew my ca There was a steady crew working there that I got to know and trust and they knew my car.
There been a few personnel changes and I'm feeling out the new crew. They seem to be ok. I'll see if they are the same team when I return for oil change. I was only camper in the shop.. Very proffessional and knowledgeable. The person who administered my oil change was very condescending and it was an entirely bad experience. Of course it is always u Of course it is always uncomfortable having any kind of car repair or maintenance as a woman, but this person in particular treated me like a child.
Amongst other things, he told me I should get my air filter changed when it was basically new already, so I politely declined. Quick and friendly service. Andrew Ciders. It was fast. They checked all of my tire pressures which was great. I loved how they shower me my dipstick after they were done.
Nancy Drew. You were just as thorough without the wait. Always quick, efficient, and great will follow up maintenance recommendations. Very efficient, courteous and not pushy to sell. I told them at the start that I didn't want an air filter so that saved the guy trying to sell me an 8 dollar air filter for I told them at the start that I didn't want an air filter so that saved the guy trying to sell me an 8 dollar air filter for 30 dollars.
Chris P. Usually, the tech is friendly and explains everything clearly. This time, I felt like cattle while the tech just went through th This time, I felt like cattle while the tech just went through the motions. I did not like how tossed part of the engine cover onto my fender, and he recklessly removed the round clips to remove panels. He told me the charges, but did not show me the invoice this time. I did not have to get out of the car. The staff was friendly and courteous. Happy Valvoline Customer. Provided the needed transmission oil change in a timely and professional manner. Robert R.
Your team did a great job of getting my oil changed and tires rotated in a speedy manner. The service representative was great and everything happened very quickly. I would be more likely to visit this particular locat I would be more likely to visit this particular location in the future if it was closer to where I live. In and out very quickly. I am always very satisfied with the service I receive, but this visit went particularly well.
The technicians listened to me and The technicians listened to me and helped solve my chronic windshield wiper problem, that others have been unsuccessful with. Expensive compared to other companies who do the exact same type of service. I've had my oil changed at this Valvoline location since i moved to the area 5 years ago and I have always had good service. The employees have good attitudes, they don't treat you like you're stupid when you aren't familiar with something and when they recommend services I do not feel pressured.
I also appreciate that I always get a coupon, so I get some sort of discount on my service. Noelle R. The only thing that is not highly satisfying is the cost of the visit. Caroline D. The crew were respectful and polite. They made sure I understood what was happening and what I needed. I appreciate that as some Rachel M. Richard R. Overall I am satisfied. Staff was very informative and helpful. Extremely knowledgeable and friendly. Very quick and professional. Linda M. I will only go to Valvoline!
San Clemente is my favorite, but all are great service. John D in SC. Fast and efficient. Hank I. First time, pulled right in. Staff communicated clearly overall excellent. Kim M. Always quickly taken care of and the staff is very friendly, but get their jobs done. I called before arriving and was quoted a price that the people at the station said they could not give me. They explained tha They explained that the call had gone to some service center and not to that local shop.
So that was disappointing. I was not in the mood to argue but it was very misleading. The Assistant Manager, Savannah, took charge of the process from waving me into the dock, to waving me out as I left. She was v She was very friendly, communicated quite well with her co-workers, showed me the various choices for oil type and explained her recommendations for future services which I declined during my visit due to time constraints that day. After it was determined that one of my break lights was out, Savannah pointed out to her coworkers that it was a little more difficult to access and that extra care should be taken.
The light was part of the rear trunk area. All the technicians worked quickly and I was out of there in a relatively short amount of time. I will definitely be returning for my next oil change and I will also be attending to the recommendations Savannah made at that time.
It was a great experience overall. Thank you. Jason Moore. Fast and friendly. Knowledgeable staff. No pressure but offered additional services. Just a girl. Jeanie F. I will continue to come to this Valvoline for future services. Friendly crew. No pressure to purchase additional items or services. Tony O. This complaint is only about price. The service and professionalism of the technicians are always excellent.
I will be taking my business elsewhere and save over Valvoline. Kelley F. Phil A. No chairs in the waiting room. Cost could be lower compared to other options. Ben R. Have been going here for years. Always efficient and thorough. Very convenient for oil change and tire rotation. Raven star. I liked that I did not have to wait 2 hours for a simple oil change. When I called to get pricing, the operator offered a coupo When I called to get pricing, the operator offered a coupon which helped me decide to use Valvoline. I had a very bad past experience before at another Valvoline store, but I decided to try once more since it was close by and it was for my parents car.
It worked out very nicely this time. Excellent service, very quick. The gentleman that helped me was Robert, he was very respectful and knowledgeable. Sherri J. They were quick and we did not have to wait at all. I am writing in regards to my visit prior to the one in question.
I never received a survey for my visit of July 16th. I was ver I was very dissatisfied with the young lady did the initial intake of my mileage. She jumped in front of my vehicle and over the pit while I was being guided and moving forward towards the guide. She told me to stop where I was. I could have ran her over. I was in disbelief that that happened. The person that was guiding me advised her that there was still room and I still had to move forward. She then asked me what my mileage was since my display lights were out and mileage was not on display. I told her it was less than what she wrote on the record.
Im still in disbelief that she jumped in front of my vehicle as I was being guided over the pit. Robin L. Always friendly and know what their doing. The people that work there were friendly, courteous, knowledgeable, as they always are every time I go there. I highly recomme I highly recommend. Customer service was great and was in and out within only ten minutes. Excellent service by all of the technicians. Mike M. Great service quick in and out. Mandy C. You guys are awesome! Quickest oil change ever. Reasonably priced. I also love how they walked me through each step of the way a I also love how they walked me through each step of the way and that they explained each thing they were doing.
Thank you and I will be coming back! Quick, friendly service - great staff! Everyone working on my car had a sense of urgency. I had kids in the car and even they were enjoying the time we were there. It felt like a nascar show. Great crew. Very friendly. Joe V. Courteous knowledgeable crew that cared about satisfying the customer, ME!!! Sean W. It was a fast service! I was in and out with no hassle. Great service! Was happy to NOT see the rude mouthy girl who swears non stop and works down below.
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Friendly staff and only small recommendations on top of the oil change. Mark A. Dave C. Larry S. Manager who helped me was knowledgeable and was not pushy about extra services. He seemed like he really wanted to help me get c He seemed like he really wanted to help me get car professionally serviced and save time and money.
My experience was good. Quick and friendly service, best place to get oil changed!! The service center did not carry the specific oil weight that was recommended by my manufacturer. It was odd sitting in my car It was odd sitting in my car while it was being worked on. Service was fast and did a full check of my vehicle.
Highly recommend this service to anyone. Mel R. Service is great! Workers are polite and professional. I dont Have to haul my 4 children out of the vehicle for an oil change. Makes me a happy momma. Katie M. Friendly, efficient staff. No wait time. Quick service very professional.
Rick W. Always highly satisfied when going there! Staff is courteous, friendly, professional, and knowledgeable. They try to tell me wha They try to tell me what my vecihle needs based on the miles and manufacture's service needs. Keep up the great work! The service was fast, courteous, and professional.
I felt that I was given clear information about my vehicle and services offer I felt that I was given clear information about my vehicle and services offered without being pressured to make any purchases beyond the scope of my visit. Denise Z. The staff was amazing! Explained everything they were doing They wer They were extremely professional! Nick K. The staff was friendly, timely, efficient, and answered my questions. John A. Scott B. The staff was knowledgeable and extremely courteous and helpful.. They listened and answered any questions while being coached i They listened and answered any questions while being coached instead of dodging questions that helped me understand what needed to be done to my car.
They made you feel in control instead of being at the mercy of the mechanics knowledge. The facility, staff, service is very professional and that is very hard to find in this industry. I have been coming to this fac I have been coming to this facility for years and will continue to be a patron. John O. Very courteous. SEAN F. The employees were knowledgeable and courteous and professional. Abby N. In and out. Katie B. Quick and efficient. I need a copy of my receipt emailed to me though. Because it is fast and they always give you information about your car needs and the people are great.
Annie D. Sam L. Terrific, courteous service. Came in at on a Saturday and terry did there job totally service my bred. Richard B. Fast, efficient and friendly. Once service begins it is prompt and staff is attentive. Been using this location for a couple of years and have always received excellent service. Very convenient also to my address. Elinne B. Fastest oil change available for a competitive price. Employees are very nice and professional. Hardly any wait times at this lo Hardly any wait times at this location.
The coupon indicated that is was for the Memorial Day weekend but the attendant indicated it was only meant for Saturday, not su Mike from SC. Nice people, in and out,. Roger N. I was amazed at how quickly service categories were completed. The staff was very courteous and appeared quite competent. Dave L.
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We can always count on your staff to be diligent, thorough, friendly, professional, and service oriented. Greg F.
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The men and women of this particular location are very knowledgeable, very fast and always recommend solutions for your car, but The men and women of this particular location are very knowledgeable, very fast and always recommend solutions for your car, but never come across as pushy. They are very professional and are capable of handling several customers at once.
I've always had good experiences at this location. John P. Always have great customer service and they always work quickly. Audrianna H. Very professional and knowledgeable. Service was quick. Ray K. Fast, good service, pleasant service. All the techs were friendly and knowledgeable and I enjoyed talking with them. They were courteous throughout the entire session They were courteous throughout the entire session. Makes it nice to be treated well as a customer.
Before I retired, I worked in customer service for 45 years so I know what it takes to be a good representative of your employer and your guys did it well. The employees were courteous, knowledgeable and professional. Professional, quick, and helpful. Great guys.
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Friendly, fast and complete. Was not given hyped or pressured sales pitch on additional services. The staff are very pleasant and have good attitudes,. I didn't exactly get an oil change this time. I had them flush the radiator fluid, and then do the I had them flush the radiator fluid, and then do the transmission fluid.
I have used Valvoline shops for years. Great service as always! I needed an oil change and I got it. I'm satisfied. Fast, friendly, helpful. Very knowledgeable, even let me know I had a small oil leak and where. I love valvoline! Kathy B. It is quick and easy Excellent professional service always. Situpe Asiata. They talked through it with me the entire process and were very descriptive on everything that they were doing. Quick in, quick out. Competant attendant, no hassle. Max S. Savana was very friendly as they changed my oil and rotated my tires.
David M. The fact that I got in and out of there in less than 20 minutes never got out of my truck and the guys we're very nice and good The fact that I got in and out of there in less than 20 minutes never got out of my truck and the guys we're very nice and good at what they do. Always friendly and helpful staff. Same great service all the time. Just great customer service and the speed. I checked everything when I got home and they did exactly what I would have but saved I checked everything when I got home and they did exactly what I would have but saved me a lot of time.
Damon H. The guys are always friendly and knowledgeable. Nothing better! Johnny San Clemente. Prompt service, courteous staff, great location. Lovely young woman manager seemed to really know what she was doing. Friendly, professional and trustworthy. The people were great. Service was perfect. What else to say? Julio L.
Everyone in the staff was great as soon as i pulled up someone came to greet me and let know how long i was going to wait. I use I used to go to walmart and get their cheapest oil change and they would never do anything else here i got the mid quality oil and all my fluids checked and topped off, air filter checked, tires etc. Sue S. Your oil changes are significantly more expensive than other local oil change places.
I will not come back only because of the p I will not come back only because of the price. It is not even competitive with places like Walmart and Jiffy Lube. Not worth it. Dave P. The speed and cleanliness is why I return to Valvoline stores. My truck takes more oil than that standard car engine. The additional cost of the extra 2 quarts of oil was the reason I was no The additional cost of the extra 2 quarts of oil was the reason I was not highly satisfied.
Susana P. Fast, honest and to the point! Friendly staff. Fast service. Extremely through. It is my second visit and the technitians were different and yet, both were extremely professional and I received quick and exce It is my second visit and the technitians were different and yet, both were extremely professional and I received quick and excellent service. Communication about what was going on and what might be needed was concise and clear.
Professional and fast and courteous service. The girl helping me was really pretty and nice. Wrong I was totally satisfied! Everyone was super kind to my young, very interested, son who had lots of questions Ann D. Great customer service. Gas monkey. The attendant didn't ask if we had any VIOC coupons as in the past times.
The most annoying and costly complaint is the tec The most annoying and costly complaint is the tech allowed all the old oil to pool in the skid pan. The vehicle was parked in our new driveway and a basketball size oil stain in on my driveway!! This is complete laziness or pathetic lack of training and disconcern of customer experience. I would expect the manager to address this problem and be interested in remedy this with me. Job done quickly. George S. The crew seems disorganized and lacked coordination as to who was going to do what?
That is all that was not highly satisfied. Wonderful and knowledgeable employees. Made me feel that my car and myself were being well taken care of! Great customer serviceStaff very nice and knowledgeable. Fast complete service. Great employees at Valvoline on Pico in San Clemente! Hard working informative. Good jog Guys and Thank You!
Everyone was so nice it was a good experience. Nickthgp gmail. They looked at a lot of different things on my van. Price was good, they used my discount that you sent me. Terry O. Minimal wait time. In and out quickly and explained what they did. Michael T. The service tech was very, very professional and friendly.
He was knowledgeable and explained the products and services well. As a result, I upgraded my oil selection and invested more in the service. Ellie H. Good, fast service. Friendly knowledgeable staff. And several women on staff. The woman that assisted me was very nice, knowledg The woman that assisted me was very nice, knowledgeable and explained things for me! Prices were a bit high.
Always get quick friendly service. Matt Greene. I called to inquire about the price and the receptionist offered the discount which was really great. She advised me to come a l She advised me to come a little later which I did and there was no problem getting in which was cool. Chris K. Great service and great staff. C Schrader. Super quick and friendly staff. Convenient location. Thorough work.
Valvoline Instant Oil Change San Clemente CA: E. Avenida Pico - Hours & Locations
Elias G. Friendly Staff, informed, and Finnbar Hanly. Upselling efforts seemed to be stronger than usual. I felt like I had to run through a gantlet just to get my oil changed. I thi I think I had to say no about a dozen times. Gladys C. The people were very friendly! Price was communicated and I had no issues. Braden Q. I received exactly what i went in for quickly with no hassle. Always great service and out pretty quickly. Professional and friendly service. Your team was very friendly and got the job done fast.
I use to just go to Walmart but I will always use your services from now I use to just go to Walmart but I will always use your services from now on. Very friendly staff. Very informative as to the maintenance needs of my car and which needs Valvoline can meet, and at what pri Very informative as to the maintenance needs of my car and which needs Valvoline can meet, and at what prices.
Everything was very upfront. Now I'll just see how well my car keeps running. I brought my own oil and filter, and paid solely for the labor of the oil change. I feel like the price was a little high, consi I feel like the price was a little high, considering I brought my own oil and filter. I use this service location almost every time I need an oil change. Generally there is a wait as they are in a good location ri Generally there is a wait as they are in a good location right off the freeway.
Waiting has never been very long in either case. This particular time there were no cars at all in line or in the bays. I pulled up and was immediately directed into the bay. The entire team jumped into action. Above and below. I was in and out in very short order. Very satisfied. Corinne H. Friendly, knowledgeable staff and affordable price. Also convenient. Norm H. All no-nonsense and professional. None of the, "What do you have planned for your day" etc.
That's fine, but not the right co That's fine, but not the right context. These guys and gal were focused, intent, and thorough. Brent G. The service is great with how busy this location is. Tammy D. It was the best service I have ever receive while getting my oil changed. I have never had an oil change happen so quickly nor b I have never had an oil change happen so quickly nor been treated so nicely. Jim H. Jana K. It was quickThe gentleman was great. DJV - San Clemente. I used to go to the Easy Lube shop at this location before Valvoline took over.
The Easy Lube guys would wash the windows and do The Easy Lube guys would wash the windows and do some other services that Valvoline does not offer with their oil change service. However, no complaints about the staff, especially the manager, the service rep. The staff all worked extremely well and efficiently together.
They seem to have great com They seem to have great communication throughout the shop. One individual by the name Vince stood out to me.
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He was very knowledgeable, communicated with me exceptional well, and went out of his way to show me the filter. The manager was excellent, genuine, knowledgeable and very professional. Love the format. The staff was great and friendly. They were quick. GPS Construction. My business is run out of my van. If I am not running around town I am not making money.
The oil service was super quick and eff The oil service was super quick and efficient. Leaving little down time. The Technicians were friendly, courteous, and knowledgable. Brad B. The staff was really quick and efficient. They let me know everything they did and did not try to strong arm sell me. Bill O. Friendly, clean and prompt. Liz r. Everything was great and staff was nice. Drummer Dave. Corteous staff. Fast and efficient service. Fair price. Joe C. Reliable service every time.
Mama P. They were fun and friendly and explained everything to me. See Where You Can Save. Check It Out. Great deals are waiting for you in Orange County and across the U. Mobile redemption and offers may vary. Consumers enjoy doing more for less cost while supporting local businesses in the community. Annual Renewal Program Details. Toggle navigation.
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