Where is your next vacation? We provide you with discounted electronic tickets for Singapore attractions and great travel packages. Land Transfer from the ferry terminal to the resort takes approximately 10 minutes. All thanks to Nora Ng for the easy arrangements made and I highly recommend her, you guys can try to book through her as well for your trip! She made it easy for us to decide and also her response was quite fast and easy to deal with! She was even nice and kind enough to drop us a message to check on us during our trip there and also after!
Impressive customer service! This trip was definitely worth the price and I am looking forward again for the next coming trips with Weekend Go Where! Sharmeen Khan. Fenny from WGW helped us to have a smooth booking confirmation.. The kids love and enjoy our stay.. Simon Nalagon. Not recommending this place to anyone. Dear thehappytulip Greetings from Turi Beach Resort! Thank you very much for support and your review about your experience at Turi Beach Resort, your feedback is very much appreciated.
Please accept our sincere apologies for not living up to your expectations and for the discrepancies in our attention to detail. Certainly we do understand your disappointment points are taken on some area mentioned for our improvement. We realize that in staying at Turi Beach Resort, you have every right to expect only the very best of service. It is indeed a source of sadness to me personally that we did not deliver these expectations. It is our commitment to achieve high level of guest satisfaction but when mistakes occur and unfortunate situations happen, it is frustrating for everyone.
I hope you do return to stay in the future, when improvements will be evident. Thank you very much for your valuable time and kind understanding. Please email me directly next time you visit our resort. With best regards Sumantri Endang General Manager. After purchasing the vouchers then stumbled on the bad reviews posted here.
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Was taken aback and even decided not to go for the trip initially. But relented in the end with upgrading to Tirta wing as most of the reviews suggested. Did not expect too much since already aware of all the bad experiences so the trip was fine. The music at dinner was good except that there was a company gathering at Riani wing so both sides were blaring with music. Food was good at a variety. Bali massage was great at extra 30 mins due to promotion. Rooms not bad overlooking the beach.
Family was happy especially my kids. However, my suggestion is always check the trip advisor first before deciding on the hotel so that you wouldn't have 2nd thoughts at going for the trip. But most of the times, it all depend on luck that you get a good or bad experience.
Just be patient and understanding and all would be just fine.
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Happy travelling!!! It is supposed to be a rest and relax holiday. Paid so much to stay at tirta wing but the nightmare started when they have a outdoor function just outside the room!!! The night was filled with loud music and speaker! Shouldn't this function be held in function room? The noise was unbearable and lasted till 10 plus!!!
Unreasonable and spolit the holiday mood!! Super bad experience. Stayed during cny weekend.
There were 3 couples in my gep. Expected crowd, cant complain. However, upon chk-in , my friends got a double bed instead of a king bed. Got a change of room aft much negotiating. Another couple cldnt get the aircon workin, lights were flickering and fridge broken down. As for my room, sheets and blanket were badly stained, no towels, aircon took super long to cool the room. My friends checked out a day earlier cos they cldnt stand the condition of their rooms. The beach was dirty from the water sports offered.
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Hubby and myself took a whole hour to get our feet cleaned. Defintely NOT returning. It was my first time coming to this part of Batam, so naturally we were pretty unsure of what to do next. Fortunately, the hotels had booths set up right after the immigration counters, here we booked our return ferry and they told us to proceed to the shuttle service outside.
The resort was a short distance away and arriving at the resort, you get a sense of traditional Indonesian feel from the lobby. The lobby is located on level 4 and the view from here, it was really magnificent, and you would feel relaxed right away. We wanted to check in but we could only register first as we were an hour early.
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Registration was slow and it seemed that the counter was unable to deal with the inflow of guests. We took the buffet lunch at SGD18, the food was pretty good and the spread was acceptable, however, we still felt a little overcharged. Time came for us to get our rooms, same problem persisted. We waited our turn only to be told that there was a miscommunication and our rooms were not ready.
After a while, we were informed that one room is ready and the other room would be ready in 30mins. No problem with that. Went to our Premiere room at the new Tirta Wing and it came with a nice view of the sea. It would seem that all the rooms, including those at Riani Wing, are equipped with a sea view.
Went into the room and we liked the simple and chic design. Maintenance of the rooms were not good as we saw stains on the white flooring in the bedroom and bathroom, even the bed sheets were lightly stained. The cable TV had good reception and there were a good number of channels available. Time passed and I realized my other room should be ready by now. Went to check and imagine my horror when I saw that the room was totally untouched and in a mess! Called up reception and they finally sent the Housekeeper to clean up.
Dinner time and we decided to head to Nagoya for our dinner. The roads were dark and unlit; I was amazed at how the driver could navigate at the usual speed. The beach is nice and you could walk around the area to the Nongsa Marina. Checkout was slow as usual and you would have to wait an hour for the shuttle service. If you do not want to wait, you could choose to take a taxi.
The shuttle service can only seat around 13 people, so you will have to wait for the second round if you do not make it first time round. Thank you very much for continue support and your review about your experience at Turi Beach Resort, your feedback is very much appreciated. It is always nice to discover that our guests has experience a wonderful journey with us.
Your note is really motivating and we do appreciate your support and moment to share in describing our dedication. On behalf of Turi Beach Resort team. We all look forward to having you and your loved one back with us soon. With best regards, Sumantri Endang General Manager. I book a room in turi beach tru deal. Noting special beside the good view of the beach. Serve by kardi if I'm not wrong at the reception.
I must comment how informative and patient he was with all my questions. He certainly wow me by giving me a right away suggestion for things a tourist can do at the resort. Got a free ride to our room at the old wing raini room near the beach. Along the way to the room,saw monkeys. Pls don't feed it. A bit sad with the room condition but nice beach view. A big worm was spotted crawling on the floor. Freak my gf out. The aircon seem to take forever to chill the room up n wat was worst is the room phone was dead.
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I would did not expect much for the price I paid.. So Decided to upgrade the room at a price to a ground floor premier beachfront room at the trita wing. The best decision I made. Nice big n clean room.. Near pool n the beach. The resort offer a variety of local n international food.. Abit costly. Swimming pool was big but the Pool towel not clean.. Yacht bar experience was gd..