Always topped up in a timely fashion. Not much waiting even on a busy long weekend. Friendly and helpful staff when we requested extra pillows. Only problem was that the shower fluctuated wildly from burning hot to freezing cold I suspect the temperature regulator valve was installed back to front Room was clean and comfortable bed.
Eat at restaurant on 2 of the 3 nights and had a wonderful meal. This hotel has a good Platinum program where they have a separate line up for breakfast and extra free drink cards. So would recommend Novotel On Collins. Great location and breakfast, tired, hot, average room, uncomfortable bed.
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Liz A. Instead I had to pay.
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Breakfast was great, good variety but I was annoyed. We Loved the hotel location and public transport access. The bed was uncomfortable, air conditioning was ineffective room The room was hot for 2 days even after lowering temp to 17 on arrival. The bed had only one pillow each, both firm and only one towel each. We both slept poorly. Old electrical sockets so no ability to plug in devices near bed. I purchased an adapter to charge devices. While I thought staff were polite they not very helpful as I had to pay for breakfast. A little initiative would have rectified this.
I am a Accor fan and i am comparing Novotel Melbourne with a newer hotel.
A refit would really help. Ken S. Peter H. Our yearly long weekend in Melbourne once again was all it could be.
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The staff at the Novotel go out of their way to make people feel at home. We will be back. Great stay. Staff terrific. I felt the free WiFi advertisement was misleading. Then asking to pay for upgrade for usable speed annoying. Would be better not to say free wiFi and manage expectations. That was my only gripe. It would prevent me from rebooking. If you do not have a personal account at accorhotels. Novotel Melbourne on Collins Hotel 4. The hotel serves breakfast.
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The hotel has a bar. The hotel has a parking. The hotel has a restaurant. The hotel has air conditioning in rooms. See rates. Book this hotel. Room s. Room 1 Number of guests Adult s. Child ren. Loyalty card number digit number on your card. Preferential code. Access code 10 characters. Le Club AccorHotels Free: become a member.
Businesses businesstravel. Meetings and events meetings. Travel professionals travelpros. Add to favorites Remove from favorites My favorite hotels. Check-in from 14h Services and practical information. Online check-in Online check-in Details Online check-in: Your arrival will be carefully prepared by our team Fast check-out: Simply return your key. Trailers or buses are unable to be accommodated. Accessibility for people with reduced mobility Accessibility for people with reduced mobility Details Reduced mobility rooms Wheelchair access Reduced mobility facilities. Book this exclusive benefit now and make the most of your business or leisure stays.
Remember Novotel offers this service for free on Sundays. Leisure and activities. See on a map. Novotel Melbourne on Collins Collins Street melbourne australia. See details. Standard Room 1 Queen Bed Max. Standard Room 2 Single Beds Max. Deluxe Room 1 King Bed Max.
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Deluxe Room 2 Double Beds Max. Junior Suite 1 King Bed Max. Our meeting rooms. Good but there is so much more potential for this property TripAdvisor rating 4. Let down by bar staff. Great location, shame about the view. Dear Frank, Thank you very much for your review. Our team does work hard to provide our friends with outstanding customer service and it is great that you recognise these efforts with these amazing comments.
We will be sure to share your feedback with the entire team and give them the recognition they deserve. We very much hope to see you again and make you feel at home. Sincerely, Novotel Team. Dear T.
Ting, We are delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with our facilities and the team's hospitality. Thank you for your review and hopefully, we can make you feel welcome again. It was average. It was as to be expected - certainly no more Dear Kylie, Thank you for choosing to stay with us and for your time to offer feedback.
We truly appreciate any feedback that helps us improve and will review our procedures as we want to meet all the expectations of our guests, if not exceed them. Please accept our apologies for the lapse of service you encountered. Hoping we can look forward to welcoming you back when you visit the heart of the city. Only overnight but comfortable stay. Dear Greg, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
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Satisfied with all your services and room conditions. Dear Tjokki Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Does the job. Dear Adam, Thank you for choosing to stay with us and for your time to offer feedback. Only a very short stay, relaxing after major events. Dear George, Thanks for staying with us and for your fantastic review.
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