So, are KGB any more helpful when a product you have ordered arrives damaged?
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When it arrived, the headboard and the bed were both covered in mould. KGB will refund customers if they return faulty or unwanted goods to the supplier within 10 days.
LivingSocial Good Deal Guarantee
But as hard as the Bhengras tried to return their faulty bed to the furniture supplier, they simply couldn't: none of the phone numbers were working, one was going to answerphone and they received automated replies to their emails - and no one has got back to them. The couple still have their mouldy bed, and they have had precious little help from KGB.
When you're using a group-buying site like KGB or LivingSocial, you may think your contract for what you're buying is with them.
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It's not - the contract is with whoever is supplying the product or service. However, those group buying sites do have certain responsibilities, such as ensuring that the suppliers they use can actually come up with the good and services in the time frame suggested. LivingSocial, the daily deal website specialising in lifestyle experiences, seems to take its responsibilities seriously, as it makes a pledge that if a supplier fails to honour a voucher before the expiration date, LivingSocial will refund customers with credit for future deals.
If only they always stuck by it. When Reece called Ministry Of Sound in November to book his place, he was told that the course was fully booked and was advised to call back nearer the time of the next course in February. When he did so, Ministry Of Sound took his details but failed to get back to him with confirmation. Complaints to LivingSocial didn't do any good either. The February course came and went - and Reece's Christmas gift had become useless as the expiry date of the voucher had since passed.
Reece received no experience and no refund, despite the promise on LivingSocial's website. It's a promise that has let other customers down too. Elizabeth Ludlow bought a voucher for a 'thrill-seekers' speedboat ride in December as a present for her son who was due to emigrate to New Zealand. As the voucher stated it was valid through until June 11th , she assumed it could be redeemed straight away.
Instead, he got a nasty surprise: when he went to book his ride, he was told they didn't even start until March, but which time he'd have left the country. Elizabeth has now waited three months for a refund and for LivingSocial to resolve the issue, and her son has since emigrated. She, like other customers with similar experiences, wants to know why Vouchers are sold, redeemed and fulfilled exactly as advertised. The remainder comprises customers who have changed their minds and obtain a refund, difficulties with supply by the retailer, or other problems with fulfilment.
For all purchases, kgbdeals ensures it provides all customers with service and protection in line with consumer law.
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For hotel reservations that you book directly through our site, the specific cancellation and refund policies for the hotel will be listed in the Fine Print for the deal. Unless the Fine Print says otherwise, you can return any item you purchased from Groupon Goods through LivingSocial within thirty days of delivery, on us.
LivingSocial Customer Services
After thirty days of delivery, all items purchased from Groupon Goods are non-refundable and all sales are final. Returns must be shipped with a LivingSocial-provided return label in order for your return and refund to be processed. Please see here for additional information on return labels. Toggle navigation.
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Deals in ManchesterWhat we do: quot;With social media and exciting. Living Social Daily Deals 2 night break using living social voucher. LivingSocial, in a battle with Groupon and other deal providers to gain At LivingSocial, we offer new, handpicked local deals and experiences to millions of our UK subscribers every day.
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