This Sears is poorly mismanaged and has unprofessional employees: Eric, Amanda, etc. Made an appointment online, got a confirmation reply, and I arrived on time.
Was told by Greg, "Mechanic will finish up on a prior customer, but your car is next. Your service takes over an hour, so expect an hour and a half to 2 hours. One star for not honoring appointment time. No manager available. Called Sears Customer Care and was told that they can't accept a complaint from me because I did not pay for service.
They told they can only do synthetic oil change for my car, I was okay with that. I checked my engine oil after 2 weeks and realized that they didn't change the oil at all. Can someone suggest what is the best way to complain about this fraud. Manager is not courteous and accommodating. And when you come back to the auto center waiting area during or after hours, you don't know whom to approach and the workers whom you dealt with are gone for the day.
I think there is no coordination among them. Sears Auto left off my oil cap, and I drove the car not know the oil was draining out all over my engine, until I saw it puddled on my driveway. When I took it back to Sears Auto, they were apologetic and took full responsibility, as they had it on video where the tech left it off when he was doing my oil change. They immediately got a claim with their insurance company, Sedgwick. It has been a nightmare dealing with Sedgwick. The rep will not return my call. I was told by Sears Auto to not drive the car, so I footed the expense of a rental car for a week, while I waiting on Sedgwick Insurance to return my call.
I will contact my Insurance commissioner and file with the BBB. I was told that it would take 2 hours to do the work on my Jeep, replace the rear shocks. I checked and after an hour nothing was being done. Then when I check again an hour later they had taken my Jeep and parked it in a corner. I asked the service writer if it was done? He looked out and said he would check. He came back and said just to give him another 45 mins that he would get it done right away.
Not what I want a mechanic having to hurry and get a job done that way. I don't think they wanted to work on my Jeep as it didn't pay as well as doing some of the other work. I think I will close my Sears C. I am not sure what to think about them.
Sears Auto Coupons - Tires, Oil Change, Brakes, Wheel Alignment
On one hand, they did a decent job, and retained professional attitude. On another, they tried to save on oil, and replaced only a bare minimum on my vehicle. I had to add a whole quart of fully synthetic oil afterwards myself. The worst store manager at the White Plains location - First of all was rude letting me know that even though I had an appointment it would be 3 hrs. It's not about the fact it was 3 hrs but about how he said it. Then proceeded to overcharge me for tire rotation. He refused to relent to the fact that he was charging me for tire removal and change instead of a simple rotation.
I have been charged for a simple rotation on many different occasions at Yorktown which is now closed and expected the same at White Plains. I was already there for an appointment and he pretty much held me hostage by refusing to acknowledged he was using the wrong code.
The rudest manager I have encountered. Was rude to other customers too - Pretty much telling one customer that she should get a translator even though she spoke very good English. She pretty much told him off too. My husband showed up to our appointment that was scheduled when I bought tires online and was told we did not have an appointment and they would not put our tires on!
Also was told that he could not cancel our order, we would have to do it ourselves When asked if we could speak to a manager, was told very rudely by a "fill-in" we were never told his name, just repeated times that he was from an Alpharetta store that had just closed , that the manager was not there because he was moving, all the while rolling his eyes about it!
Ridiculous excuse for customer service!!! You have lost a repeat customer. We have gotten tires and services here many times before No wonder Sears stores are closing left and right if this is the norm!! My car broke down on 25th April and the engine would not start. I learnt from another auto repair shop that the engine had seized due to no oil and will require replacement. My car is a Toyota Camry and is at miles and has been maintained well. Also, Sears Auto had carried a multipoint inspection and found that engine oil was good and there were no wear and tears.
Moreover, they changed the oil filter. My complaint is that Sears Auto had failed to find and report to me that there was damage to the engine oil unit and did not put an oil filter when they charged me for the same. This led to the engine seizing and breaking down. Their insurance company Sedgwick , as expected, denied the claim stating that there was no oil filter.
Had they checked the final invoice and multi inspection report they would have found that Sears Auto had replaced and charged the oil filter and given a green light to Engine Oil just 2 weeks before the incident. Now that they have left me stranded without a car, I have no option but to pursue alternate routes to get their attention.
After so many attempt found a manager name Javier at Valley Stream Auto center who called different location, found my matched tire and help me resolve the issue. Thanks Javier for your help. The worst customers service and follow up. All staff are very rude and not pay attention to the customers properly. I would not recommend anyone to go to this place for Auto services.
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They charged too much for the Tires but don't provide quality of service. I had the four tire replaced 2 months ago and one tire came up with bump on it. Since then I am keep calling to find out the status of the tire. They put on hold for an hour on the phone to find out the status but never get answer. I am still waiting for Jacques to call me for status.
Sears Auto: Conventional Oil Change AND Tire Rotation ONLY $16.99 ($44.99 Value)
I'm hopeless. This kind of big company does not have any action and follow up with their staff what they are doing with their customers who are running their business. Manager is not also helpful for this situation. I would not recommend anyone to go to Sears Auto since I have very bad experience. No one answer me on when I call what is the status of my tire. This is ridiculous. I contacted Sears 1.
I contacted the corporate headquarters, explained that the product is defective, provided all documentation including a testing results from my mechanic. I was willing to cooperate, offered the product for additional testing, but they were very condescending, uncooperative and could not care less.
They are still refusing to refund my money for the defective product, making excuses and blaming it on everybody else including my mechanic I offered the product for additional testing, again, but they are not interested and did not provide a shred of evidence to support their claim. Do not buy anything from Sears! Defective product and the worst customer service I ever experienced!
Made an appointment online for an oil change.
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Easy and convenient. Went in on scheduled day and was greeted by friendly staff. Took me right in and was done faster than expected. The manager Eric was kind and helpful.
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Made for a great experience and I will always go back to the Holyoke location. Thanks guy! I have gone to Sears Auto many times and have all the records. I showed them the paperwork. It has my name, my address, but a different vehicle, a Honda Pilot. The work order showed that the Lifetime Warranty was bought under my vehicle with all the correct information. After 20 minutes of telling the manager, Chris, THEY did something wrong, they refused to budge and more or less insisted that I was lying. I suppose people do try to switch cars on lifetime warranties, but it was very obvious from all the records they have for at least 3 years that I have never had a Honda Pilot serviced at any Sears location.
I will never go back to them again. I have posted both the Work Order with my correct vehicle info and the Final Invoice with the wrong vehicle below. Both records show the exact same mileage on both cars! I ordered a tire replacement at Sears online. Their online rep told me the Sears location in Boca Raton definitely had the tire in stock so I placed the order. I told him that I am sure when I went there, the tire would not be in stock, but he said he checked their inventory at 2 locations. I made an appointment to have the tire installed.
I went for the appointment, and after an hour of waiting I asked what was going on. I was told "he is on it" and I asked what was the delay and he found out they of course did not have the tire in stock and told me that the online store is unreliable. They were "looking for some place order the tire". So after 1. In closing, this place is chaos and if you can avoid it, do so. They are inept and unable to do anything right. I wasted time while they fiddled around and did not communicate. I moved here from Boise.
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Notify me of follow-up comments by email. Don't Miss Out! Join our large community of insiders - it's totally free! What are ya waiting for?! By Angie Senior Managing Editor. Getting Toasty! Hiplist Print 15 Comments. Did you see these? Reply 1. Collin Mrs. Hip June 13, at pm MST. Gerta June 13, at am MST. Reply 2. Bethany June 13, at pm MST. Just say no to any additional work—-problem solved.
Gerta June 13, at pm MST. I refused additional work. Heather C. June 13, at pm MST.
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